Insights
Expert analysis, consulting insights, and adventurous thinking for high performers

The Name in the Box - Stefani's Briefs

Every process is supposed to have one - 1 min read

Control vs Oversight - Why Most Organisations Are Running Blind with Their Eyes Open

The most dangerous point in any process is not when the controls are missing - it is when the controls are working perfectly and nobody is asking whether they are measuring the right thing. - 5 mins read

The dashboard says green

Why functioning controls and genuine oversight are not the same thing. - 5 mins read

Control and Oversight - Stefani's Briefs

Most organisations have Control. Very few have Oversight. And the difference between the two is rarely discussed. - 1 min read

The Space Between - Technical Slides

30% to 10%: how structure dismantled the error chain. - 5 mins read

The Space Between - Story Slides

The unlikely collaboration that made surgery safer. - 5 mins read

The Space Between: What a children’s hospital learned from Ferrari’s Formula One pit crew

Working in Finance for years has taught me something slightly uncomfortable: the biggest issues rarely sit inside the actual work, but in the handovers. - 5 mins read

Lean Six Sigma or PMP ? - Stefani's Briefs

I am yet to see organizational efficiency come from a single discipline or methodology. - 1 min read

Understanding Lean Six Sigma - Stefani's Briefs

Lean Six Sigma often attracts mixed reactions, which is usually a sign that it has been widely used, but not always thoughtfully applied. - 2 mins read

From Process to Performance: Making Metrics Work for You

How often do you review your KPIs? And how often do they surface real issues? - 5 mins read

Defining a metric - Stefani's Briefs

Many metrics fail not because they are incorrect, but because they are introduced too early. - 1 min read

Unilever Laundry Detergent Nozzle - Case Study | Video

Looking at problems from a different angle ~ 3 mins

When Process Improvements Fail - Then Get Fixed: Lessons from Real-World Cases

Why do so many process improvements fail - and what actually works in fixing them? - 5 mins read

Why Process Improvements Fail - Lessons from Real-World Cases

Many organisations invest heavily in process improvements, automation, and transformation - yet the results often fall short. - 5 mins read

From Local Fixes to Enterprise - Scale Process Success - Case Study | Video

How a Swiss Bank Applied PM, BPM, and Lean Principles to Scale Improvements Across Divisions ~ 2 mins

From Payroll Chaos to Process Recovery - Case Study | Video

Queensland Health Payroll Success Story (2010-2025) ~ 5 mins

Queensland Health Payroll failure - Case Study | Video

Many organisations invest heavily in process improvements, automation, and transformation - yet the results often fall short. - 6 mins video

Queensland Health Payroll failure - Case Study

This presentation reviews the Queensland Health Payroll failure - one of Australia’s most significant public sector breakdowns - through the lens of process management. - 5 mins read

Why Process Improvements Fail - and How to Fix Them with the Right Level of Process Thinking

At Metrix, we often see organizations working hard to improve processes — yet results don’t always translate into lasting efficiency. The reason? Improvements are made in isolation, without the right level of process thinking. - 5 mins read

Why Process Maps Matter and How to Actually Understand Work

Process maps are powerful tools - but only if they’re clear, current, and connected to how people actually work. They should make work clear and repeatable. - 5 mins read