Optimization Stage:
Kaizen Event Facilitation
Structured Kaizen Events for Measurable Process Improvement
Metrix Ltd facilitates rapid process improvement workshops that help SMEs eliminate waste, improve workflows, and implement measurable operational improvements in days, not months.
Explore our Kaizen Event service
Metrix Transformation Framework
This service is part of the Optimization Stage (Phase 4 - Optimize) of the Metrix Process & AI Transformation Framework.
It is used when:
-
your processes are already defined
-
basic SOPs are in place
-
but performance is still inefficient or inconsistent
Your Maturity Journey
-
Foundational → SIPOC + Process Mapping
-
Structuring → SOP Development
Optimization → Kaizen Event (this service)
-
AI Acceleration → automation & AI readiness
Kaizen Event Facilitation
Kaizen events are structured improvement workshops designed to rapidly identify inefficiencies, remove waste, and implement practical process improvements.
Unlike traditional consulting engagements, Kaizen focuses on action and implementation.
The goal is not to produce recommendations.
The goal is to improve the process.
What We Do
Prior event
-
Define Lean Kaizen business case
-
Determine sponsors and champions
-
Agree upon scope and deliverables
-
Select team members and co-facilitator
-
Define work and data needed prior event
-
Develop event agenda
-
Determine Kaizen event duration and cost
During event (3 to 5 days)
-
Facilitate the discussion as per the agenda
-
Build your co-facilitator Kaizen capabilities
-
Consult sponsors on event adjustments
-
Organize daily reports for leadership
-
Assist in creating final report and a plan
Post event
-
Next steps for your co-facilitator to follow
What You Get
-
Clear improvement objectives
-
Reduced waste and delays
-
Improved process flow
-
Cross-functional alignment
-
Internal Kaizen capability development
Good to Know
-
Kaizen initiatives may expand into structured DMAIC projects.
-
Process mapping supports Kaizen improvement workshops.
-
Improvements are sustained through updated SOPs.
-
Customer feedback often defines Kaizen focus areas.
Delivery approach
-
Define Focus Area - Select high-impact process
-
Current State Review - Understand performance and constraints
-
Facilitated Kaizen Workshop - Identify waste and redesign workflow
-
Rapid Implementation - Implement practical improvements
-
Sustain & Standardize - Next steps - update SOPs and control mechanisms
Cristal clear
Scope in:
-
Kaizen Event Facilitation
-
On-site and Remote
-
Train the trainer approach
Scope out:
TIMELINE
Typical Event
5 - 8 business days
Follow-up
Up to 20 business days
WHEN THIS SERVICE IS RIGHT FOR YOU
Use Kaizen when:
-
a process already exists
-
problems are visible
-
improvements need to happen quickly
-
teams need alignment around change
-
waste and delays are affecting performance
INVESTMENT
€3,800 - €7,700 per Kaizen Event
Final pricing depends on:
-
process complexity
-
number of participants
-
workshop duration
-
on-site or remote delivery
WHEN THIS SERVICE IS NOT RIGHT
This is NOT the right starting point if:
-
process scope is unclear
-
workflows are undocumented
-
responsibilities are unknown
Start with SIPOC and Process Mapping first.
WHAT COMES NEXT
After Kaizen improvements are stabilized:
DMAIC Improvement
or
AI Acceleration Stage: AI Readiness & Automation
depending on your process maturity.
START HERE
Not sure if your process is ready for optimization?
Why Businesses Work With Metrix Ltd
-
Structured transformation framework
-
SME-focused operational approach
-
Practical process standardization
-
Lean Six Sigma expertise without enterprise complexity
-
Clear progression from structuring → optimization → AI readiness
Kaizen Event examples
1. Customer Service Kaizen Events
Objective: Improve response times, resolve customer issues faster, and enhance overall customer satisfaction.
Activities:
-
Map the customer service workflow.
-
Analyze bottlenecks in response times.
-
Standardize best practices for issue resolution.
-
Implement tools like ticket prioritization systems.
Outcomes:
-
Reduced time to resolve customer complaints.
-
Consistent and improved customer interaction.
2. Healthcare Kaizen Events
Objective: Streamline patient care processes, reduce wait times, and improve staff workflows.
Activities:
-
Evaluate patient check-in and scheduling processes.
-
Optimize the movement of patients, staff, and resources.
-
Reduce redundancy in documentation or approval steps.
Outcomes:
-
Shorter patient waits times.
-
Higher patient satisfaction scores.
-
Improved staff efficiency.
3. Retail and Sales Kaizen Events
Objective: Improve inventory management, checkout speed, and overall customer experience in retail stores.
Activities:
-
Conduct value stream mapping of customer checkout processes.
-
Identify slow-moving inventory and optimize stock levels.
-
Train employees on consistent customer interaction techniques.
Outcomes:
-
Reduced checkout times.
-
Better inventory turnover.
-
Increased sales and customer retention.
Meet the Team
At Metrix, we pride ourselves in having only certified Lean Six Sigma and PMPs on our team.
We have strict minimum requirements and do not compromise on the quality of our professionals.
Our team of certified consultants is dedicated to helping your business grow and succeed.
Certified Lean Six Sigma Black Belt and PMP
Orlin Markov
Orlin is seasoned professional with 13 years track record in cross-disciplinary, cross-functional and cross-cultural strategic projects. Orlin is certified Lean Six Sigma Black Belt (IASSC), PMP (PMI) and ASQ professional member that brings a unique combination of skills and expertise to every project.
FAQ
Get a Quote
Ready to take your business to the next level?
Let's talk about how our experts can help you achieve your goals.
Please don't hesitate to reach out and get the conversation started!
Call: +359 876 153 098 Mail: info@metrixltd.com
FIND ME ON WHATSAPP
@Orlin - Me3x Metrix Ltd.
@Me3x Metrix Ltd.
FIND ME ON VIBER
