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Insights

Unlocking Success with Voice of the Customer (VOC)

The lack of customer understanding is a common mistake made by companies like Kodak, Nokia, Bud Light, and Jaguar ~ 5 min read.

Unlocking Success with Voice of the Customer (VOC)

AI, or not AI: What is the question?

Could AI really benefit my business, or is it just another overhyped trend? ~ 10 min read

AI, or not AI: What is the question?

Cybersecurity and SOPs

Key Takeaways from the Bulgarian Patent Office Cybersecurity Roundtable. ~ 1 min read

Cybersecurity and SOPs

Understanding DMAIC

It stands for Define, Measure, Analyze, Improve, and Control. ~ 1 min read

Understanding DMAIC

Back to work

Coming back after a long break can be challenging, here's what to do ~ 1 min read.

Back to work

Get it done! See how it works.

Process mapping is an important and pivotal tool to improve effectiveness and efficiency of a process. ~ 1 min read.

Get it done! See how it works.

You need a SIPOC

SIPOC is a valuable tool for gaining a quick and clear understanding of a process. ~ 1 min read.

You need a SIPOC

Why SOP your business?

SOPs are a cornerstone of effective organizational management and operations. ~ 1 min read

Why SOP your business?
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